January 29, 2009

MARIJUANA DRUG USAGE

1.0  Background of the Study

For most of human history, marijuana has been legal. It is not a recently discovered plant, nor is it a long-standing law. Marijuana has been illegal for less than 1% of the time that it is been in use. Its known uses go back further than 7,000 B.C. (Mckim, 2002). The marijuana (hemp) plant has an incredible number of uses. The earliest known woven fabric was apparently of hemp and over the centuries the plant was used for food, incense, cloth, rope, and much more. This adds to some of the confusion over its introduction in the United States, as the plant was well known from the early 1600's but did not reach public awareness as a recreational drug until the early 1900's. Research clearly demonstrates that marijuana has the potential to cause problems in daily life or make a person's existing problems worse. In one study, heavy marijuana abusers reported that the drug impaired several important measures of life achievement including physical and mental health, cognitive abilities, social life, and career status. Several studies associate workers' marijuana smoking with increased absences, tardiness, accidents, workers' compensation claims, and job turnover.

Furthermore, According to the National Survey on Drug Use and Health, in 2006, 14.8 million Americans age 12, or older used marijuana at least once in the month prior to being surveyed, which is similar to the 2005 rate. About 6,000 people a day in 2006 used marijuana for the first time—2.2 million Americans. Of these, 63.3 percent were under age 18 (Lynn et al, 2007).

2.0 Statement of the Problem

The achievement of abstinence of the recreational use of marijuana is main issue here. What the local government as well as the local people of a nation is doing in protecting people from the ill effects of marijuana is critical. Sustainable drug management and law prohibitions would be the key in combating the threats of the war on drugs as endowed by such human activities.

What are the short-term effects of marijuana use? How can you tell if someone is using marijuana? What are activities in the areas that contribute to the massive production of marijuana and the eventual addiction of people would be another issue to deal with. What does marijuana to the brain? Why do young people most of the time inclined to using marijuana? Being aware and having knowledge, then is important for people in having a sound decision on whether to take marijuana or not.

3.0 Objectives of the Study

The main purpose of this study is to analyze the several activities or events that link people's exposure in taking marijuana. This research, specifically, purports to determine how these activities affect marijuana usage and to distinguish the role of the people within the vicinity and the authority having jurisdiction in protecting its people. This research takes into account the practices that people do in taking marijuana, recognizing the economic, social, and environmental obligation of the people. The study also seeks to evaluate how being exposed to marijuana most of the time is conducive to trying it and eventually, to some, being addicted to it. This research also intends to explore the media's role in influencing people to be curious about it and some of the laws that are implemented for the regulation in the usage of marijuana.

4.0 Research Methodology

This study will use the descriptive type of research. A descriptive research intends to present facts concerning the nature and status of a situation, as it exists at the time of the study and to describe present conditions, events or systems based on the impressions or reactions of the respondents of the research (Creswell, 1994). It is also concerned with relationships and practices that exist, beliefs and processes that are ongoing, effects that are being felt, or trends that are developing (Best, 1970).

In this study, primary and secondary research will be both incorporated. The reason for this is to be able to provide adequate discussion for the readers that will help them understand more about the issue and the different variables that involve with it. The primary data for the study will be represented by the survey results that will be acquired from the respondents. On the other hand, the literature reviews to be presented in the second chapter of the study will represent the secondary data of the study.

The research will be presented in written form with the addition of data charts which will present the project's results. Pie charts and network charts will be needed to illustrate some of the analyzed data. This cannot be confirmed, however, until the research data have been analyzed.

 

 


The relationship between dancehall music and juvenile delinquents in high schools

Introduction

            One of the major social problems throughout the years is the growing number of youth who are considered to be juvenile delinquents. One of the countries which experience the issue of juvenile delinquency is Jamaica.  In the country, the incidence of juvenile delinquency as measured by the number of youths (children and adolescents) brought before the court for indictable offenses grew by 6% from 1, 600 in 1985 to 1,700 the following year. Accordingly, the growth of juvenile delinquency in on country like Jamaica has been influenced by different social factors and one of the perceived social aspects is with regards to music genre. Primarily, this research proposal suggests conducting a study in identifying the relationship of dancehall music and juvenile delinquents in high school.

           

Research Objective

The notion that music genres and juvenile delinquency have a significant relationship is still a very new subject that should be given attentions. Hence, this research aims to provide helpful findings that will determine whether dancehall music has a relationship on becoming a juvenile delinquent of youths in Jamaica. More specifically, this study aims the following objectives:

 

  1. describe the present status juvenile delinquency in Jamaica;
  2. identify the characteristics of high school students considered to be juvenile delinquent
  3. determine if dancehall music has a significant effect to high school students in terms of academic and behavioral development;
  4. Formulate ways on how to solve the issue of juvenile delinquency among high schools.

 

Research Questions

In general, this study intends to examine the relationship of dancehall music with juvenile delinquency for high school. So as to gather relevant information, this study will attempt to answer the following queries:

1.                  What is the current status of the chosen juvenile delinquency in Jamaica

2.                  What are the characteristics of high school students considered to be juvenile delinquent?

3.                  Did the dancehall music result to affect negatively academic performance or behavior of high school students?

4.                  How can juvenile delinquency be solved in Jamaica?

 

Literature review

            Accordingly, dancehall is a type of popular music in Jamaica which developed in the late 1970s. The dancehall music was initially developed as a more sparse and less religious and political variant of reggae than the roots types which have dominated much of the music scène in the 1970s (Barrow & Dalton, 2004). Several studies have considered how dancehall music can be related to juvenile delinquency. Accordingly, the role of popular culture, specifically music like dancehall music, though convey less liberatory messages often conveys encouragement as well as incentive to feed addictions, and these are being instilled in the mind of the youth. This addiction is most commonly known as bling addiction, which is the addiction on expensive but status-proving materials such as luxury goods which is said to have through crime, prostitution, violence and even transaction sex (Hernandez-Ramdwar, 2008).

            There are studies that relate dancehall music to become a scapegoat for different problems at home and the surrounding environment of the youth. By being surrounded with people who can understand their feelings through the music that they like, most youth are becoming more attracted to join different groups which sometime result in their exploitation ot different violence, crimes and other social issues.

           

Significant of the study

            This study will provide information to the parents, educators and other parties or groups involved with the regards the possible effect music to children and adolescents.  Learning the relationship of other social aspects such as music that affect the behavior of an individual to become juvenile delinquents  will assist parents, educators and departments in establishing better programs, policies, and approaches for the academic and behavioral development of juvenile delinquency and can develop policies to solve the issue of attracting juvenile delinquency through music.

Further, this study will be helpful in providing better and more meaningful lives to youngsters at-risk by means of better knowing their their individual needs and problems.

2. Methodology

2.1. Introduction

The study intends to investigate the relationship of dancehall music and juvenile delinquency. For this study, primary research and secondary research will be used. Moreover, the descriptive research method will be utilized. In this method, it is possible that the study would be cheap and quick. Nonetheless, it would be very hard to rule out alternative explanations and especially infer causations. Thus, this study will use the descriptive approach. This descriptive type of research utilizes observations in the study.  Descriptive research method is used to gather information about in order to describe a particular condition, phenomena or event (Creswell, 1994).

Primary research will be conducted using the data from "Child Behavior Checklists" as well as from survey questionnaires that will be given to the children's parents or family members. Basically, the data from "Child Behavior Checklists" will be obtained through pre and post intervention interviews.  The secondary data will base from the recent literatures related to dancehall music and juvenile delinquency.

In this research proposal, the researcher aims to contribute to the current literature on the relationship of music to juvenile delinquency by means of determining the impact of dancehall music in terms of their academic and behavioural development. The researcher believes that the outcome of this study can serve as an eye opener to people involved and affected by the selected research problem.


Research Title : Management Conflict in an Organization between Management and the Employees and the Management Resolve this Conflict

Introduction

This research proposal will be centering on conflict and the underlying management of conflict as well as resolution, linking to the management and employees of several organizations. The method can be by means of utilizing case studies and descriptive surveys, accounting for responses of the management team and the employees. Identifying sources of managing conflicts and achieve time bound resolutions and conclusions respectively. For this initial proposal, aims and objectives have to be noted along with literature study overview and methodology glimpse just to assume spontaneity and relevance of this research proposal. Amiably, conflict can be regarded as disagreement regarding interests or ideas (Esquivel and Kleiner, 1997). Management of conflict is the discord that occurs when the goals, interests or values of different individuals or groups are incompatible and those individuals or groups block or frustrate each others attempt to achieve their objectives. Conflict is an inevitable part of life since the goals of different stakeholders such as managers and staff are often incompatible (Jones et al., 2000) Bagshaw (1998) notes that conflict is a fact of life as people compete for jobs, resources, power, acknowledgment and security; dealing with it is difficult because it arouses primitive emotions such as people feeling threatened, which creates version of stress response flight.

Literature Review

As one may speculate that the reasons that managers are paid the highest salaries in organizations is to compensate for the supposed acceptance of conflict; a good part of remuneration may be regarded as combat pay to work in an environment which can be constantly uncomfortable (Robbins, 1987). Bagshaw (1998) has pointed out that conflict is not necessarily a bad thing because if properly managed, it can be a creative force for the business and the individual that people often say in retrospect that difficult relationships were the ones that made them grow. One conflict management theory enunciated by the Society of Professionals In Dispute Resolution, states that a healthy conflict management system is integrated; integration is a higher level of organization than interconnection; that conflict management system is a human subsystem within organization; that the goal of an integrated conflict management system is achieved through a typical development process that starts with assessment and inquiry, and addresses design, implementation and evaluation (Ford, n.d.). While Jones et al. (2000) assert that conflict can be functionally resolved through compromise or by collaboration between the parties involved; they have maintained that conflict management strategies focused on the individuals include increasing awareness of the sources of conflict, increasing diversity awareness and skills, practicing job rotation or temporary assignments and using permanent transfers or dismissals when necessary; strategies focused on the whole organization include changing an organization structure or culture and altering the source of conflict.

Aims and Objectives

The study aiming to execute as well as generate acceptable knowledge information that will enhance the understanding of conflict management and how it is managed in the workplace.

The objectives of the research are to:

-          shed light on how managers and professionals perceive managing and resolving conflicts

-          reveal the factors take into consideration during conflict resolution

-          to discover the techniques for conflict management at work

Methodology

The design for this research can be case studies and such descriptive survey in order to collect data from possible respondents and can be divided into two parts. The first part was designed to collect data on personal characteristics of the respondents, while the second part sought data on diverse management ways of conflict and its resolution in the workplace.

In order to ensure that the methods contained relevant items, extensive review of literature on conflict management is to be done – general management books/journals, basically management articles, journals are to be consulted. A total of 50 copies of surveys have to be administered and retrieved from respondents and that analysis will be utilizing frequency counts and percentages as well as argumentations towards management.

Assessment

Conflict that is the disagreement that occurs between individuals or groups due to incompatibility of goals, values, backgrounds, is inevitable in the workplace. Though conflict is often viewed as negative, it is capable of contributing to employee performances as there can experience conflict within the colleagues or subordinates. The most prevalent means of managing conflict among the Nigerian university library staff is accommodation followed by avoidance. When conflicts are properly managed, management and employees will be able to achieve the goals for which they are set up. In the height of this study, the following can be suggested for improvements:

-          Managers should see conflict as not just negative but positive and has the potential of increasing work performance if properly managed

-          Efforts should be made by the to occasionally stimulate conflict by encouraging divergent views and rewarding staff and departments for outstanding performance

-          There should not allow conflict to escalate before taking step to deal with it and to organize seminar/worships on workplace conflict management from time to time to enable parties to learn about conflicts and how to effectively mange them for individual and work productivity

 


DETERMINANTS IN CHOOSING A GOOD SCHOOL IN MALAYSIA : A Research Proposal

1.0 Background of the Study

Secular or non-religious schools in Malaysia were largely an innovation of the British colonial government. There were four initial proposals for developing the national education system: the Barnes Report, Razak's Report, Ordinance Report, and the Fenn-Wu Report. The former proposal was implemented through the 1952 Education Ordinance (Puthucheary, 1993). British historian Richard O. Winstedt was concerned with the education of the Malays and he was instrumental in establishing Sultan Idris Training College. The college was established with the purpose of producing Malay teachers. R J Wilkinson, Winstedt predecessor on the other hand helped established the Malay College Kuala Kangsar in 1905, which aimed to educate the Malay elite.

Moreover, education in Malaysia broadly consists of a set of stages which include: pre-school, primary education, tertiary education and postgraduate .Only primary education in Malaysia is mandated by law, hence it is not a criminal offence to neglect the educational needs of a child after six years of Primary Education. The Ministry of Education handles primary and secondary educations in government schools, but policies regarding tertiary education are handled by the Ministry of Higher Education, created in 2004. Tertiary education in the public universities is heavily subsidized by the government. Applicants to public universities must have completed the Malaysia matriculation programme or have an STPM grade (Yusop, 2006).

2.0 Statement of the Problem

The problem to be investigated in this study is the factors and determinants in choosing a good school in Malaysia. The achievement of the subsistence of enrolling in a quality school is the main issue here. What the local government of Malaysia is doing in implementing and imposing standards on having a good school in the country should be realized. What are the disturbances that contribute in having a low quality school and what kind of influences does a school need to have to achieve a high quality school will be probed.

The determinants that students look for in selecting a school are another issue to deal with.  Unproductive research and hasty decisions therefore will lead to poor choice. What are the plus and minus points in checking which is a good school and the criteria for judging which school best suits a student will be explored. Maintaining an inquisitive and open mind, then, is important in knowing which school best fits a particular student.

 

3.0 Research Objectives

 

            The main purpose of this study is to analyze the several activities or events that jeopardize in effective selecting of a school. This research, specifically, purports to determine how these activities affect the students and to distinguish the role of the people within the country; also the role of authorities having jurisdiction in protecting and helping its citizens in giving them quality choices of schools. This research takes into account the practices that affect the decision-making of a student in selecting. The study also seeks to evaluate the factors and determinants as to how a student opt to choose an excellent school.

 

4.0 Research Methodology

This study will use the descriptive type of research. A descriptive research intends to present facts concerning the nature and status of a situation, as it exists at the time of the study and to describe present conditions, events or systems based on the impressions or reactions of the respondents of the research (Creswell, 1994). It is also concerned with relationships and practices that exist, beliefs and processes that are ongoing, effects that are being felt, or trends that are developing (Best, 1970).

In this study, primary and secondary research will be both incorporated. The reason for this is to be able to provide adequate discussion for the readers that will help them understand more about the issue and the different variables that involve with it. The primary data for the study will be represented by the survey results that will be acquired from the respondents. On the other hand, the literature reviews to be presented in the second chapter of the study will represent the secondary data of the study.

The research will be presented in written form with the addition of data charts that will present the project's results. Pie charts and network charts will be needed to illustrate some of the analyzed data. This cannot be confirmed, however, until the research data have been analyzed.

 


TRUSTING ONLINE BUSINESSES

1.0 Background of the Study

Electronic Business, or "e-Business", may be defined as the utilization of information and communication technologies (ICT) in support to all the activities of a business. Commerce constitutes the exchange of products and services between businesses, groups and individuals and hence can be seen as one of the essential activities of a business. Electronic commerce or eCommerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses online. eCommerce seeks to add revenue streams using the World Wide Web or the Internet to build and enhance relationships with clients and partners and to improve efficiency. When organizations go online, they have to decide which e-business models best suit their goals. A business simodel is defined as the organization of product, service and how the information flows, and the source of revenues and benefits for suppliers and customers. The concept of e-business model is the same but used in the online presence (Beynon-Davis,2004).

Moreover, the day shopping and doing business online changed the way the world trades and communicates. It's easy to navigate the Web but hard to remain secure that you are dealing with a legitimate business. Knowing how to detect fraudulent online business will put someone in a calm state of mind when acquiring goods online. Businesses online must have a strategy on how to acquire customer trust and give the necessary information to them thoroughly.

2.0 Statement of the Problem

            The achievement of trust from customers is main issue here. Businesses online will gain the trust of their online customers if they give the required need of the customers. Illegally getting money out of the people purchasing is the sole reason why people are getting reluctant and do not trust entrepreneurs online.  What the local government is doing in protecting citizens from online scams is critical, as well as what the local people is also doing to protect themselves is equally crucial in not becoming a victim of fraud.  Maintaining trust among the purchaser and the businessperson, then, is important in having a harmonious and productive relationship.

 

3.0     Objectives of the Study

The main purpose of this study is to analyse the several activities or events that jeopardises effective communication between the customer and the businessperson. This research, specifically purports to determine how these activities affect the loyalty and trust of the customer to a particular online business. It also aims to distinguish the role of the people on the safety measures they do, the authority having jurisdiction in protecting and recovering the lost money and product most especially, the behavioral tactics of the online businesspersons in gaining and losing their potential customers. This research will also take into account the examination of the online purchasers on the factors why they become doubtful to some online businesses and in reverse, what must the online businesspersons do to gain the customer's trust.

4.0     Research Methodology

This study will use the descriptive type of research. A descriptive research intends to present facts concerning the nature and status of a situation, as it exists at the time of the study and to describe present conditions, events or systems based on the impressions or reactions of the respondents of the research (Creswell, 1994). It is also concerned with relationships and practices that exist, beliefs and processes that are ongoing, effects that are being felt, or trends that are developing (Best, 1970).

In this study, primary and secondary research will be both incorporated. The reason for this is to be able to provide adequate discussion for the readers that will help them understand more about the issue and the different variables that involve with it. The primary data for the study will be represented by the survey results that will be acquired from the respondents. On the other hand, the literature reviews to be presented in the second chapter of the study will represent the secondary data of the study.

 

5.0     References

Paul Timmers. Electronic Commerce - strategies & models for business-to-business trading. (John Wiley & Sons, Ltd) New York: Putnam. 2001

 

Gertsner, L (2002). Elephants Can't Dance. Woodstock, NY: Overlook.

 

Beynon-Davies P. (2004)   E-Business. Palgrave, Basingstoke.

 

Best, J.W. (1970). Research in Education, 2nd Ed. Englewood Cliffs, N.J.: Prentice Hall, Inc.

 

Creswell, J.W. 1994. Research design. Qualitative and quantitative approaches. Thousand Oaks, California: Sage.

 

 


CUSTOMER SERVICE DELIVERY RESEARCH PROPOSAL EXAMPLES

1.0 Background of the Study

Customer service delivery and customer loyalty goes hand in hand—when a service is delivered exceptionally it then follows that the customer will be satisfied and will be loyal to the services rendered. Customer service deliverance taps into business, marketing, and psychological research and practices to provide a satisfied customer. Customer service delivery also provides a framework for customer service as a process and an outcome. Customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact are the factors revolving in the carrying out of a good business and hence will gain the loyalty of customers.

One of the most important customer service skills one can develop is the ability to understand and effectively respond to the customer's needs and concerns. For a long time, sales has been perceived to be mostly about trying to convince the customer that he needs the product. Excellent customer service delivery starts by first taking the time to get to know the customer, his situation, his vision, his frustrations and his goals (Salas,2005). Moreover, customer service discipline must promote customer service principles, share information about customer service enhancements and recognize customer service needs in order to help improve operations and deliver excellent service to external and internal customers.

2.0 Statement of the Problem

 

What does the Barclay's Bank in Ghana need to execute in order to gain loyal customers? What are the benefits of delivering effective customer service? The kind of attitude and strategy the staff in Barclay's Bank exhibits is truly critical. It would be the make or break in gaining the customer's loyalty. The complications that  affect customer-focused approach will also be tackled.

What are the disturbances in a company that contribute in unsatisfactory delivery of service to customers? Instilling in one's minds and hearts the winning attitude in delivering customer service is crucial. Therefore, maintaining the ability to understand and effectively respond to customer's queries and needs will surely get a company to the top.

 

3.0 Research Objectives

 

The main purpose of this study is to analyze the several activities or events that jeopardizes effective execution of quality service delivery. This research, specifically, purports to determine how these activities affect the customer's standpoint. This paper also aims to distinguish the role of the customers and the service providers in effective interchange of business. This research takes into account the practices of service providers that affect the giving of loyalty and trust among the customers. This study also explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and the tactics in improving  and managing  service delivery.

 

4.0 Research Methodology

            This study will use the descriptive type of research. A descriptive research intends to present facts concerning the nature and status of a situation, as it exists at the time of the study and to describe present conditions, events or systems based on the impressions or reactions of the respondents of the research (Creswell, 1994). It is also concerned with relationships and practices that exist, beliefs and processes that are ongoing, effects that are being felt, or trends that are developing (Best, 1970).

In this study, primary and secondary research will be both incorporated. The reason for this is to be able to provide adequate discussion for the readers that will help them understand more about the issue and the different variables that involve with it. The primary data for the study will be represented by the survey results that will be acquired from the respondents. On the other hand, the literature reviews to be presented in the second chapter of the study will represent the secondary data of the study.

The research will be presented in written form with the addition of data charts which will present the project's results. Pie charts and network charts will be needed to illustrate some of the analyzed data. This cannot be confirmed, however, until the research data have been analyzed.

 

 

5.0 References

 

 

Best, J.W. (1970). Research in Education, 2nd Ed. Englewood Cliffs, N.J.: Prentice Hall, Inc.

 

Creswell, J.W. 1994. Research design. Qualitative and quantitative approaches. Thousand Oaks, California: Sage.

 

 

Salas, E . Customer Services Delivery: Research and Best Practices.( L. Fogli, Ed.). New York: Putnam, 2005


International Franchising of the Emerging Markets

1.0 Background of the Study

                            

Franchising is not the business per se, but a way of doing business. It is fundamentally a marketing concept – an innovative method and radical approach of distributing products and services. Franchising is a "continuing relationship in which the franchisor provides a licensed privilege to do business, plus assistance in organising training, merchandising and management in return for a consideration from the franchisee" (Doherty, 2006).

Franchising has four common franchise relationships. These include:

1. Manufacturer-Retailer – Where the retailer as franchisee sells the franchisor's  product directly to the public. (eg. New motor vehicle dealerships).

2. Manufacturer-Wholesaler – Where the franchisee under license manufactures and distributes the franchisor's product (eg. Soft drink bottling arrangements).

3. Wholesaler-Retailer – Where the retailer as franchisee purchases products for retail sale from a franchisor wholesaler (frequently a cooperative of the franchisee retailers who have formed a wholesaling company through which they are contractually obliged to purchase. (eg. Hardware and automotive product stores).

4. Retailer-RetailerWhere the franchisor markets a service or a product, under a common name and standardised system, through a network of franchisees. This is the classic business format franchise.

The emerging market in Russia, China, Eastern Europe and Asia is undeniably competing and leveling in the international scene. It provides an opportunity for the talented locals of each nation to globally compete and it offers economic benefits of employment. It increases the entrepreneurial spirit and managerial inclinations of the people in the labor force. "The unique nature of international franchising may, however, create social pressures, cultural clashes, and perceived challenges to national cultures" (Alon, 2004).

2.0 Statement of the Problem

The full-blown achievement of the emerging market today relies heavily on

the opportunities the manufacturers are giving them. The wide range of possibilities retailing offers is the gateway to emerge successfully in the business world of international franchising. Not being one of the purveyors in the market world, the "coming out" of new markets will surprise the international market.

The factors that would contribute to the success of the new entrepreneurs—the emerging market—is another issue to be discussed in this study. The underlying structures of a well-executed franchise, legal aspects and methods of practice in utilizing one's resources would also be taken into account in this research. Maintaining an open mind and heart, then, is important for the local people in the emerging market to possess.  

3.0  Objectives of the Study

The main purpose of this study is to analvze and investigate the ins and outs of the emerging market on how international franchising would benefit their economy. Developing countries like them would put them in the global perspective—if they would be unparalleled to their beliefs, to the "way" they would do business. It would boost their economy and could possibly make them one of the first world countries. This research will also tackle the social, cultural and cost-benefit analysis of the said franchise.

4.0 Literature Review

International franchising as an overall concept basically is the link between manufacturing—the making of goods or wares by manual labour or by machinery on a large scale and retailing—the selling of products and services to consumers—is what makes the franchising world going. Retailers are a vital part of the business world and provide value to products by making it easier for manufactures to sell and consumers to buy.  It would be unreasonably costly and time consuming for you to locate, contact and make a purchase from the manufacturer every time you wanted to buy a something. Similarly, it would be irrationally expensive for the manufactures of these products to locate and distribute them to consumers individually.  "By bringing multitudes of manufacturers and consumers together at a single point, retailers make it possible for products to be sold, and, consequently, business to be done" (Layton, 2006).

5.0 Reference

Alon, Ian (2004). Global Franchising and Development in Emerging and Transitioning Markets. Journal of Macromarketing, Vol. 24, No. 2

Layton, R. A. & Grossbart, S. (2006).  Macromarketing: Past, Present, and Possible Future. Journal of Macromarketing, Vol. 26, No. 2

Doherty, Anne (2006). Power and Control in International Retail Franchising. European Journal of Marketing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

. This article discusses a framework to assess the potential economic and social benefits and costs of international franchising. It then discusses the implication of this framework and an agenda for future research. As international retailers continue to employ franchising as a major method of market entry, the control of these international retail franchise networks becomes of significant importance. The aim of this paper is to examine the methods by which UK-based international fashion franchisors control franchisees and their international franchise businesses. The paper employs a qualitative methodology and a multiple case design. Six UK-based fashion retailers with international franchise operations form the empirical basis of the study. The franchise contract, support mechanisms, franchise partner selection, the franchise relationship and the use of master/area franchising were found to be the major methods by which international retail franchisors exert control over their franchise networks. While coercive and non-coercive sources of power were identified in the form of the franchise contract and support mechanisms, the paper also identifies sources of relationship power and organisational power. The paper provides practical information to existing international franchisors and those firms considering the move into the international marketplace via the franchise mode of operation. By highlighting additional sources of power in the form of organisational and relationship power, franchisors are offered further means by which to control their international businesses than hitherto identified in the international franchise literature. Traditional franchise research suggests that there is a dichotomy in the sources of power available to franchisors, that is, coercive or non-coercive sources of power. While acknowledging the existence and importance of these sources of power and their related methods of control, this paper adds further dimensions to the academic debate by introducing relationship power and organisational power. Therefore, franchise partner selection, the franchise relationship and the use of master/area franchising emerge from the qualitative findings as further control mechanisms available to international retail franchisors.

 


January 28, 2009

Investigating the Importance of Technology in Enhancing Customer Relationships in Banking

Introduction

            In the norm of business and economic growth, financial system inevitably plays a vital role. We are told that financial market is embodied with sophisticated systems in which are observed carefully by financial and marketing connoisseurs. The role of financial system is to be an intermediary between lenders and borrowers, in this sense, for example in banking business "providing a menu of saving vehicles with differing risk and return characteristics, and helping investors find the financing they need, taking into account the returns and risks on the projects they wish to undertake (Fischer, 2003 p.2)." Banking industries and other similar forms can be accounted as financial markets in which are responsible for giving financial assistance and services to borrowers, lenders and investors.

Technological innovations are having significant relevance to man. Rapid technology advancements have introduced major changes in the worldwide economic and business atmosphere. Information technology developments in banking sector have sped up communication and transactions for clients.

Background

            Financial institutions occupy a special place in the business landscape. Banks, in particular, represent one of the most common and often most important business relationships in a typical customer's life. A customer's commitment to a financial institution can be driven more by trust and confidence than practical issues. Consequently, banks are constantly challenged to engage their customers on both an emotional and a rational level. Recent advances in technology provide banks with new tools that can help meet that challenge, but the way in which banks manage and leverage those tolls will determine whether they succeed.

Technology has become the driver of change that is taking place in the banking sector. Technology-based tools greatly support the most innovative concepts currently being implemented in the market. The efficiency at which service levels are improved hinges on the appropriate use of the available technologies.

Objectives

            The primary objective of this study is to establish the role and importance of technology in enhancing customers' relationship in banking. It is quite interesting that due to the prevalence of rapid changes in technology, there are issues which need to be examined and investigated like the established relationship of customers in their banking transactions. Furthermore, this study would like to investigate the density of the role of technology in establishing a stickiness relationship of customers on their choice of banks and banking transactions.

Statement of the Problem

            This study aims to answer the following inquiries:

  1. What is the importance of technology in general?
  2. How technology does contribute to the development of banking systems and transactions?
  3. How banking institutions utilized technology in order to attract a sticky relationship with its customers?
  4. What are customers' behaviors related to technology which enhances their relationship in banking?

Methodology

            The study will use different methods in order to come up with substantial and relevant results. The use of Technology Acceptance Model (TAM) will be employed and Convenience Sampling will be used as a method to make research procedure faster by obtaining a large number of accomplished questionnaires rapidly and efficiently.

            The use of quantitative and qualitative approaches will enhance the research claim. These approaches use different instruments like survey methods and interviews (group and individual). While online banking transactions and retail banks will be used as subjects for investigation in order to establish a wide array of information and analysis.

 Timetable

            As soon as this study will have its approval, it will take the first two months for preparation in gathering data necessary for analysis. The next two months will be fritter on conducting necessary interviews, surveys, and observations on specific online banking networks while the rest of the time will be used in gathering all the data sets, analysis and final presentation.

 

 


Effects on aquatic habitat and fish communities, particularly in the Macdonald Valley and Wollombi Brook area, Australia

Brief Description

 

            Many scholars and advocates identified changing climate as a factor in substantial shifts in distribution and in timing of reproduction in wildlife and fish populations. Fish and wildlife responses to climate change depend on feedbacks among climate, land use, land cover, hydrology, and biodiversity. Based on various scientific studies on the effects of climate change to wildlife and fisheries, it was shown that the effects of climate change on fish will be substantial with even moderate warming but will also vary across the species range. Moreover, wildlife and fish are early barometers of climate and habitat change, and threatened and engendered species are likely to be especially sensitive to change and perturbations.

Background

            The Australian coastal economic fishing zone is the third largest in the world. But climate change is already affecting Australian marine life and consequently Australian fisheries and aquaculture. While climate change has a broad footprint across the globe, the response of aquatic ecological systems to climate change will differ greatly across regions. This heterogeneity is brought about by the fact that habitats vary over small distances and different habitats filter the climate signal differently.

            Further, climate change may strongly modify biogenic habitats such as those formed by assemblages including mangroves, tropical corals, kelps, and cold water corals. Dominant producer groups like phyto and zooplankton will have repercussions throughout the aquatic food web. The vulnerability of fishes to climate change is dependent on the nature of the predicted change as well as the nature of the fishery and its species and habitats.

Objectives

 

            The objectives of this study focus on various aspects of the effects of climate change on aquatic habitat and fish communities especially in Macdonald Valley and Wollombi Brook area in Australia. It will specifically analyze various accounts on how climate change changes the condition of water or aquatic formation that eventually brought a significant extinction and migration of some aquatic species. Moreover, further analysis on fish communities will be given ample discussion on how it affects their economic condition and fish production.

Methodology

            In order to determine the condition of fisheries and aquatic habitat of certain aquatic place like in Wallombi Brook and Macdonald Valley, three approaches are to be used: predicting changes in the availability of thermal habitat by evaluating changes in the thermal structure of lakes and streams, predicting effects of temperature changes in physiological processes, and predicting impact of changes in physical habitat features to important life history stages such as migration period and spawning. Moreover, using these approaches will not sufficiently strong claim and data, hence, the use of different instruments such as data gathering, field report, experimentation and interviews will help the study to trace further the root cause of the impact of climate change on aquatic habitat and fish communities.

 

 

Timetable

 

            This study will take a further trance after this proposal will be approved. Since, this study will go under the scrutiny of authorized professionals, if and when this will pass the requirement for further study, in two months time this research will take off on gathering relevant and related data and information necessary for analysis, the following (3) months, will be used for gathering field data report, conducting interviews with authorized personages on the field of study, and the rest of the academic year will be devoted to analysis of data, results of experiments,  field reports, and interviews in preparation for presentation and evaluation of the panel.

Expected Outcomes

 

            This study seeks to accomplish towards the end of the academic year with the task of attaining the expected results coming from different data gathering and analysis. These outcomes may go against the expected ones due to uncontrollable variables along the research process yet, the researcher still expected outcomes based on prediction and the way it handles the whole course of research. The effect of climate change significantly produces an adverse upshot to the aquatic habitat and fish communities. The aquatic habitat needs the attention of proper authorities to create effective programs for rehabilitation while fish communities should help support the preservation of aquatic resources within their vicinity like Macdonal Valley and Wollombi Brook in order to sustain their productivity and will not adversely affect their economic condition.

 

 

 


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