SIX SIGMA 1.0 Background of the Study Six sigma stands for six standard deviations (sigma is the Greek letter used to represent standard deviation in statistics). Six sigma methodologies provides the techniques and tools to improve the capability and reduce the defects in any process. It was started in Motorola, in its manufacturing division, where millions of parts are made using the same process repeatedly. Eventually six sigma evolved and applied was to other nonmanufacturing processes. Today six sigma can be applied to many fields such as services, medical and insurance procedures, and call centers. Six sigma is a long-term, forward-thinking initiative designed to fundamentally change the way corporations do business. It is the first and foremost "business process that enables companies to increase profits dramatically by streamlining operations, improving quality , and eliminating defects or mistakes in everything a company does. While traditional quality programs have focus...