Abstract Rapid explosion of the number of online retailers as well as online customers has been observed in these past few years. This experimental study seeks to explain and investigate the customers' behavior and attitude towards online shopping. But what makes this interesting is the cross-cultural investigation, a comparative study of Malaysian customers' behavior and attitude with the English customers' attitude. Quite difficult is the implementation of different methods for analysis since this is a psycho-socio-cultural study. The customers' behavior and attitude towards online shopping differentiates on socio-cultural basis. Moreover, the role of advertising significantly contributes to the differentiation of attitudinal and behavioral framework of different customers may it be a Malaysian or an English. Introduction The rapid development and c...