Customer Satisfaction and Service Quality in Selected Pag-ibig Branches in Metro Manila: An Evaluation
Customer Satisfaction and Service Quality in Selected Pag-ibig Branches in Metro Manila: An Evaluation Introduction The world of work and organization has become increasingly demanding and turbulent. There are eight major challenges currently facing organizations. These are globalization, responsiveness to customers, increasing revenue and decreasing costs, building organizational capability, change and transformation, implementing technology, attracting and developing human capital, and ensuring fundamental and long-lasting change. In financial industry, Pag-ibig Fund are offering different add on services to enhance their competitive advantage. Unlike before Pag-ibig are now offering services over the internet through their website: http://www.pagibigfund.gov.ph. Pag-ibig Fund as government agency should promised to offer prestige service to manage their customers’ need effectively. With this, this research tends to evaluate the current service quality offered by t...