TQM practices and Customer Service Quality in Australian Service Enterprises Several studies highlighted importance of total quality management (TQM) but little research has been published on how TQM principles have been implemented in such service enterprises in Australia. Total quality management has been applied process for improving competitiveness around the world, but with mixed success. A review of literature will have gaps in research in area of quality management, particularly in customer service effectiveness as well as TQM implementation. The research will adhere on areas as logistics and supply chain management as empirically examine model of TQM, in which TQM practices have impact on customer services through effective performance. Research aim Research will focus on the areas of logistics and supply chain management as noted by case study analysis and approaches. Preliminary literature review will be of imperative factor in the realization of this research and understand...