Introduction Organisational changes occur almost inevitably as part of further development. Undergoing significant changes at various points of organization life is always for a purpose. For instance, when organisation changes its overall strategy perhaps through adding or removing major section or practice and changing the very nature by which it operates are embraced all for the sake of competitive advantage. The latter is very true for the NHS Trust hospital. The organisation considers changing the internal process by means of introducing generic worker concept. The change was perceived to be an important tool in translating flexibility, teamworking and responsiveness into competitiveness of both the people and the organisation. What the NHS Trust Hospital Did – The Onset of Generic Worker Concept At NHS, the initiative to implement a generic worker concept drives shared services between the hotel services and nursing departments with the ongoing commitment to maintain the top-to-bo...