Tesco and Waitrose are two of the most recognized and most successful supermarkets in the Problem Statement Supplier relation is a form of strategic alliance that a company engage into to be able to gain considerable advantage on supplies. Toneva and Knoke (2005) cited various literatures and have identified the complete list of reasons why firms engage in strategic alliance. Reasons of firms include: market seeking; acquiring means of distribution; gaining access to new technology, and converging technology; learning and internalization of tacit, collective and embedded obtaining economies of scale; achieving vertical integration, recreating and extending supply adjust to environmental changes; diversifying into new businesses; restructuring, improving performance; cost sharing, pooling of resources; developing products, technologies, resources; risk reduction and risk diversification; developing technical standards; achieving competitive advantage; cooperation of potential rivals, or pre-emptying competitors; complementarily of goods and services to markets; co-specialization; overcoming legal/regulatory barriers; and legitimating, bandwagon effect, following industry trends. Logically, all those attributes is currently being affected by globalization one way or another, thus leads to the assumption that collaboration is more preferable at this era than increased competition. Most of those attributes can be linked with firm collaboration among suppliers and companies inductively. Thus, in order to make the best out of the advantages of alliances with suppliers, companies need to know how to create positive relationships that would benefit both parties. RESEARCH QUESTIONS The following research questions will be explored in the study: Ø Does Tesco have more positive relationship with its suppliers compared with Waitrose? Ø What are the factors that influence and promote good supplier relations? Ø What strategies do the two companies use to promote positive supplier relations? Ø What can be recommended to improve supplier relations among the two companies? AIMS AND OBJECTIVES The aim of the study is to explore the differences between the strategies of Tesco and Waitrose in creating a positive relationship with their suppliers. It also aims to identify on whether the two companies currently have positive relationship with their suppliers. The following objectives will also be explored: Ø To conduct a survey on several representatives in Tesco and Waitrose to know what they think about their current relationship with their suppliers. Ø To conduct a survey on the suppliers of the two companies and know what the former think of the latter. Ø To analyze the data that will be collected from the survey. Ø To provide useful and insightful conclusions and recommendations that would help the two companies improve their supplier relations. METHODS The descriptive approach will be used in the study. A descriptive research intends to present facts concerning the nature and status of a situation, as it exists at the time of the study (Creswell, 1994). It is also concerned with relationships and practices that exist, beliefs and processes that are ongoing, effects that are being felt, or trends that are developing. (Best, 1970) In addition, such approach tries to describe present conditions, events or systems based on the impressions or reactions of the respondents of the research (Creswell, 1994). Sampling 20 Tesco and Waitrose managers are planned to be surveyed as well as 20 suppliers for each of the companies. The sample selection will be convenience sampling and sampling will take place on email. Data Collection A structured questionnaire will be constructed and sent to the respondents. They are expected to return the questionnaires within a week. Data Analysis Data will be analyzed using the latest SPSS. |
Introduction Today's market is characterised by highly competitive organisations which are all vying for consumer's loyalty. Firms are faced with the challenge to maintain their own competitive edge to be able to survive and be successful. Strategies are carefully planned and executed to gain the ultimate goal of all: company growth. However, external factors are not the only elements which influence growth. There are also internal factors, components working within the organisation which shape the direction of the company. Along with the changing business world, customers change as well, becoming more demanding and knowledgeable than before. In turn, company management had shifted their focus on their clients or customers so as to stay successfully in business. This transition meant that organisations have to completely reformulate their conventional business aims and purposes from being process-focused to customer-centred. Hence, in order to bring out exceptional custome
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